Support
Email zak.support12@gmail.com and a person who knows the app will answer. It helps to include your iPhone model, iOS version, and a screenshot if something looks wrong.
Manage or cancel Shimwise Pro
Subscriptions are billed by Apple, so they’re managed in your Apple Account:
- On your iPhone, open Settings and tap your name.
- Tap Subscriptions, then Shimwise.
- Tap Cancel Subscription (or choose a different plan).
Cancel at least 24 hours before the renewal date to avoid the next charge. Pro stays active until the end of the period you’ve paid for, and after that everything you’ve made stays viewable and exportable. You can also manage subscriptions at apps.apple.com/account/subscriptions.
Restore a purchase
On a new iPhone or after reinstalling, sign in with the same Apple Account and open the upgrade screen in Shimwise, then tap Restore Purchases.
Export your data
In Shimwise, open Settings and choose Export data. You get your clients, price book, quotes and invoices as CSV files, plus every quote PDF and signed contract, in a single file you can save to Files, AirDrop or email. Export is free and always available, with or without Pro.
Connect Stripe for deposits
The first time a quote asks for a deposit, Shimwise offers to connect Stripe. You create or sign in to your own Stripe account on Stripe’s site, and payments go straight there. Stripe’s standard processing fees apply; Shimwise adds nothing. Payout timing, holds and disputes are handled in your Stripe Dashboard.
A quote is stuck in the outbox
Quotes sent with no signal wait in the outbox and go out automatically when a connection returns. If one stays there after you’re back online, open it and tap Send again. If you’ve used your 5 free sends, the quote waits until you start Pro.
Scanning and dictation
- Room scanning needs an iPhone with LiDAR (iPhone 12 Pro and later Pro models). On other iPhones, type or say the room size instead.
- Dictation needs microphone and speech recognition permission. If you turned them off, go to Settings > Shimwise to turn them on.
- Anything Shimwise isn’t sure about is flagged on the review screen. Check flagged items before you send.
How a customer cancels a contract
Customers can cancel during the cooling-off period for the property’s state or province:
- Use the Cancel this contract link on their quote page before the deadline shown, or
- Follow the instructions on the Notice of Cancellation attached to the signed contract.
Shimwise notifies the contractor straight away. The contractor then refunds any deposit within the time the law requires. More in Information for customers.
Refunds
Subscription refunds are handled by Apple, and deposit refunds by the contractor. See Refunds.