Information for customers
A contractor sent you a quote through Shimwise. Here’s what happens when you use the link, and what you’re agreeing to.
Your contract is with the contractor
Shimwise is the software your contractor uses to write and send quotes. When you accept a quote, your contract is with the contractor named on it, not with Shimwise. The contractor is responsible for the price, the scope of work, doing the work, their licences and insurance, and any refunds. Questions about the job go to the contractor; their contact details are on the quote.
Agreeing to electronic records
Before you see the contract, the quote page asks whether you agree to receive and sign it electronically. That screen is the version that counts; in short, it says:
- What it covers: this quote, the contract it becomes if you accept it, the notice of your right to cancel and other required notices, and the receipts and invoices for this job.
- How you get your records: they’re shown on the page right after you sign and emailed to you as a PDF.
- Paper copies: you can ask the contractor for paper copies of any record, free, before or after you agree, or choose “I’d rather get paper copies” instead.
- Withdrawing consent: you can withdraw at any time, free, with the “Withdraw consent” link on your quote page or by contacting the contractor. Withdrawing doesn’t cancel a contract you’ve already signed or change your right to cancel.
- Keeping in touch: tell the contractor if your email or phone number changes.
- What you need: a phone, tablet or computer with a current web browser, an internet connection, a PDF viewer, and an email address that can receive PDF attachments.
Signing
You sign by typing your name and tapping Accept & Sign. That is a legally binding electronic signature, just like signing on paper. To prove what was signed, the system records the time you viewed, consented and signed, your IP address and browser, the option you chose, and a fingerprint of the exact document. A signed PDF with an audit certificate is emailed to you and to the contractor. See our Privacy Policy for how this information is handled.
Your right to cancel
Many home-improvement contracts signed after a visit to your home come with a cooling-off period. How long it is depends on where the property is: for example, 3 business days under US federal rules and in most states (5 in California if you’re 65 or older), and 10 days in Ontario, British Columbia and Alberta. Your signed contract includes a Notice of Cancellation that states your deadline and how to cancel.
To cancel within that period, use the Cancel this contract link on your quote page before the deadline shown, or follow the instructions in the Notice of Cancellation (for example, by sending the notice to the contractor). The request is time-stamped and the contractor is notified right away. The contractor must refund your deposit within the time the law sets for your state or province.
Your rights come from the law where you live, not from Shimwise. This summary isn’t legal advice; if you have questions about your rights, contact your state attorney general, your provincial consumer protection office, or a lawyer.
Paying a deposit or invoice
Payments are processed by Stripe on the contractor’s own Stripe account. You enter your card or bank details on Stripe’s secure page; neither Shimwise nor the contractor sees your full card number. Your payment goes to the contractor, and Shimwise takes no part of it. Bank debits (ACH in the US, pre-authorized debit in Canada) can take several business days to complete. Refunds are made by the contractor. For a charge you don’t recognize, contact the contractor first, then your card issuer or bank.
Need help?
For anything about the work, the price or a refund, contact the contractor. If the quote page isn’t working, or you think a link was misused, email zak.support12@gmail.com and include the link you received.